Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.