Prompt response to issue. Instructions provided resolved issue immediately.

Fixed and working well, would have been easier if could have paid by credit card

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

The issue I had with the printer was resolved with speed and professionalism.

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated