Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.