Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

The issue I had with the printer was resolved with speed and professionalism.

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.