Detailed instructions given to resolve the issue.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Prompt response to issue. Instructions provided resolved issue immediately.