Same day reply and gave all the information I could need to fix the issue I had and it worked first time

The support team was very responsive and provided the information needed to address the issue.

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Fixed and working well, would have been easier if could have paid by credit card

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.